Privacy Policy

Privacy Policy

MobyTick Trading — https://mobyticktrading.com

Effective date: September 1, 2024

Who We Are#

This website, https://mobyticktrading.com, is owned and operated by Remora Services, Inc., doing business as "Moby Tick" and "MobyTick Trading" ("we", "us", "our").

We provide a subscription-based platform that delivers dark-pool and block-trade market data to retail traders.

You can contact us at any time:

• Email: admin@mobyticktrading.com or support@mobyticktrading.com
• Mail: Remora Services, Inc., 1260 Route 790, Dipper Harbour, New Brunswick E5H 1W9, Canada

Information We Collect#

Information you give us directly

• Account information — the details you provide when you create an account, such as your name, email address and password.
• Billing information — payments are processed by our payment processor, Stripe. Your card details are provided directly to Stripe; we do not receive or store your full card number. We retain billing metadata such as your plan, payment status and invoice history.
• Communications — messages and support requests you send to admin@mobyticktrading.com or support@mobyticktrading.com.

Information collected automatically

• Usage and analytics data — information about how you use the site, such as pages viewed, referring pages, approximate location derived from your IP address, and browser and device type. We use Google Analytics (GA4) for this.
• Cookie and device data — see Cookies & Tracking below.

How We Use Your Information#

We use the information we collect to:

• Provide, operate and maintain the MobyTick platform and your subscription
• Process payments and manage your subscription through Stripe
• Send service and marketing email through Zoho, including occasional product and market updates
• Understand how the site is used and improve it
• Respond to your questions and support requests
• Meet our legal, tax and accounting obligations

Legal Bases#

Depending on where you live, we rely on the following legal grounds to process your personal information:

• Performance of a contract — to provide the service you signed up for and to process your subscription.
• Legitimate interests — to operate, secure and improve the platform, where those interests are not overridden by your rights.
• Consent — where required, for example for marketing email and non-essential cookies.
• Legal obligation — where we must process information to comply with the law.

Cookies & Tracking#

Our site uses cookies and similar technologies to recognise your browser and remember certain information. The main ones are:

• Google Analytics (GA4) — cookies such as _ga and _gid, used to measure site usage and improve the platform.
• Zoho SalesIQ — cookies set by our support chat widget so we can answer your questions.
• Google reCAPTCHA — cookies used to protect our forms from automated abuse.

You can control or block cookies through your browser settings. Blocking some cookies may affect how the site works.

Sharing / Third Parties#

We do not sell your personal information.

We share information only with service providers who help us run the business, and only as needed for the purposes described in this policy:

• Stripe — payment processing
• Zoho — email and support chat
• Google — analytics (Google Analytics) and bot protection (reCAPTCHA)
• Our hosting and infrastructure providers

We may also disclose information where required by law, or to protect our rights, safety and property.

International Transfers#

Some of our service providers, including Stripe and Zoho, are based in the United States. Your information may therefore be transferred to and processed in countries outside Canada, where privacy laws may differ from those in your jurisdiction. Where required, we take steps to ensure appropriate protections are in place.

Retention#

We keep personal information only for as long as needed for the purposes described in this policy. Account information is retained while your account is active. Billing and transaction records are kept for the period required by applicable tax and financial record-keeping laws. Support correspondence is kept for as long as needed to resolve your enquiry and for our records.

Security#

We take reasonable measures to protect your personal information, including encryption of data in transit (HTTPS), access controls that limit who can access personal data, and ongoing monitoring of our systems. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Your Rights#

Depending on where you live, you may have the right to:

• Access a copy of the personal information we hold about you
• Correct inaccurate or incomplete information
• Delete your information, subject to our legal obligations
• Withdraw consent where processing is based on your consent
• Object to or restrict certain processing

Under Canada's federal private-sector privacy law (PIPEDA), you have the right to access the personal information we hold about you and to challenge its accuracy. If you are in the European Economic Area or the United Kingdom, you may have additional rights under the GDPR.

To exercise any of these rights, contact us at admin@mobyticktrading.com or support@mobyticktrading.com. We will respond within the time required by applicable law.

Children#

Our services are sold by paid subscription and require a valid payment method to access. We do not otherwise impose a minimum age requirement.

Our services are not directed to children, and we do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take reasonable steps to delete it. If you believe a child has provided us with personal information, please contact us at admin@mobyticktrading.com or support@mobyticktrading.com and we will delete it.

Changes to This Policy#

We may update this policy from time to time. The current version will always be posted on this page, with the effective date shown at the top. For material changes we will also notify you by email.

Contact#

If you have any questions about this policy, contact us:

• Remora Services, Inc.
• 1260 Route 790, Dipper Harbour, New Brunswick E5H 1W9, Canada
• Email: admin@mobyticktrading.com or support@mobyticktrading.com

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Effective Date: September 1, 2024 For any questions or concerns, please contact us at admin@mobyticktrading.com