Troubleshooting
| What you see | Why | What to do |
|---|---|---|
| “Pre-market session in progress” or “Market has not opened yet” | Live block data fills from 9:30 AM ET. | Use View Previous Day or the date arrows. |
| 0DTE Dashboard marked STALE | Showing the last session before the open. | Live data resumes at 9:30 AM ET. |
| A tool from the website is missing | It isn't in your plan. | Check My Subscription › Plan. |
| Panel blank or frozen | Connection dropped or data is stale. | Click the panel's refresh icon, then reload the page. Try another browser. |
| Alert did not fire | Expired, already fired once, or email off. | Check the Alerts tab, set Recurring, check email settings and spam. |
| Print looks wrong or disappeared | Trades can be corrected or cancelled after first report. | Email the ticker, date, time and price to support. |
| Pine Script draws nothing | The chart ticker doesn't match the script. | Open the same ticker the script was generated for. |
| Chart text tiny or huge | Browser zoom changed. | Press Ctrl+0 to reset. |
| Payment declined | No valid card on file. | My Subscription › Payment › Add New Card. |
Still stuck? Use the chat bubble at the bottom right of any page or email support@mobyticktrading.com with the page, ticker, time and a screenshot.